Well That’s A First
Me: “Thank you for calling [Company] service desk. May I have your last name, please?”
Caller: “Yes, it is [Common Last Name].”
Me: “And may I have your first name, please?”
Caller: “Where can I find that?”
Me: “Well, tell your manager to request one for you at HR.”
Caller: “What?”
Me: “Or you may find it on your driver’s license…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
