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Well, Hellooooo, Honolulu!

, , , , , , , | Working | June 22, 2021

I have been sent on business to Honolulu. I’m staying in a big hotel with multiple towers. After waiting in the outdoor atrium for my turn at the concierge, I get to the counter only to have the computer system go down. Ah, well, it happens. We wait patiently in the lovely Hawaiian weather, and when the system comes back, the concierge finds that the company has booked me into the business tower and, for once, instead of being on the second or third floor facing a parking lot, the concierge has upgraded me to be on the eighteenth floor, ocean view, for my patience in having waited as long as I have. Happiness!

Concierge: “Here’s your key, your pass to the workout room, and a map of the property. Just go down this path to the business tower.”

So, I go down the path to the business tower and up the elevator, put my key in the room door… and walk in on someone who clearly was not expecting anyone to be walking in on them given their state of clothing — or lack thereof!

Me: “Excuse me!” *Turning away* “Is this your room? They just booked it to me!”

Stranger: *Covering up* “Yes, this is my room. I’m booked in here for the week!”

Me: “Let me go back and find out what’s going on.”

I go back down to the concierge and ask what’s going on. From what I can gather, when the computers came back, they didn’t quite sync up completely with the occupancy database and she booked me into a room that the system thought was empty but apparently wasn’t. Ah, well.

But alas, there were no more similar rooms they could move me into, so I was back in the original booking: sixth floor, garden view.

And the air conditioner wasn’t working in the room.

I told this story to a friend who works in the hotel industry and he said that, given the way electronic keys work, it’s likely that when I opened the door, it canceled the previous occupant’s keys. The keycard gets paired with the lock when you put it into the lock and cancels any previous cards that might exist. That way, you can’t just keep your key and go back into the room after you’ve checked out. So, the guy probably had to talk to the concierge, too, about getting his key reprogrammed.

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