We’ll Call This A Design Flaw

I got a call from a client I am doing graphic design work for.

Client: “My internet is down!”

Me: “I’m sorry to hear that.”

Client: “Well? Can’t you fix it?”

Me: “You realized you’ve called [My Name] at [Graphic Design Studio], right? I’m your graphic designer.”

Client: “Yes, but you know computers!”

Me: “I know computer design software. That doesn’t make me technical support.”

Client: “Then what do I pay you for?!”

Me: “For my knowledge of computer design software. Look, when I can’t connect to the internet, sometimes I’ve accidentally switched the ‘WiFi off’ button.”

In an attempt to be helpful, I explain to the client where such a button might be (either on his hardware or software), and lo and behold, it solves the problem!

Client: “I don’t know why you couldn’t have just helped me from the beginning!” *Click.*

If the story had ended there, it wouldn’t have registered much. Just another entitled client acting out. But then this pr*ck fills out a survey on our company website and rates me one star, which automatically triggers a performance review with my manager.

Manager: *Having to ask a set list of questions.* “What could you have done differently?”

Me: “Found a client with a better understanding of how his laptop works.”

Manager: “What will you do differently from now on based on this experience?”

Me: “Hang up the second the client tries to use me for tech support.”

Manager: “Okay, sounds like you learned your lesson!”