We’ll Always Have Paris Websites
Me: “Hi. We are looking for a short break in Paris, but don’t know where. What can you recommend?”
Travel Agent: “Well, err, I…” *opens the website* “Well, there are lots of hotels we cover.”
Me: “Yes, we did see the website, but never having been there before, some basic idea of English speaking areas and what there is to do would be a great help.”
Travel Agent: “Well…” *opens the first page* “…this looks nice.” *reads straight from the site* “—Is in walking distance of the ‘arc duh tiamp.'”
Me: “Okay, again we did see the website, but as a travel agent can you give us any more information?”
Travel Agent: “Uh…” *reading again from the website* “It has a bar and…”
Me: “Okay, thanks. I think we will take a look ourselves. ”
Travel Agent: *visibly relieved* “If I can help you any more, please just ask. Oh, and ask for my name when you want to book.”
(We didn’t return, and ended up booking ourselves. We had a great time and paid less than if we booked through them.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.