Welcome To Retail: The Gluten-Free Edition

, , , , , | Right | May 4, 2021

I am a baker at a popular cafe. The only gluten-free dessert we offer is a triple chocolate cookie, but there is cross-contamination, and we have to warn customers about this in case they are allergic. A teenage cashier who has just finished her training calls me over to help her with a customer.

Me: “Can I help you?”

Customer: “The triple chocolate cookie. Does it have gluten?”

It says gluten-conscious right on the tag, but it’s written pretty small, so it can be easy to miss.

Me: “No, but there is cross-contamination with things that do have gluten.”

Customer: “Oh, sweetie, I don’t think you understand. I want to know if there is gluten in the cookie.”

Me: “There is no gluten in the cookie itself, but it is around things that do have gluten.”

Customer: “But does the triple chocolate cookie have gluten?”

Me: “Are you allergic to gluten?”

Customer: “Oh, yes. But, not so bad that I have to worry about cross-contamination.”

Me: “Then you should be fine, ma’am. The triple chocolate cookie has absolutely no gluten, whatsoever.”

Customer: “So, there is gluten?”

Me: *Internally screaming* “No.”

The customer finally buys her cookie. When she is gone, I turn to the cashier, who looks like a deer in the headlights.

Me: “Is this your first job?”

Cashier: “Yeah.”

Me: “Welcome.”

Related:
Welcome To Retail, Part 5
Welcome To Retail, Part 4
Welcome To Retail, Part 3
Welcome To Retail, Part 2

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