Weighs On Your Conscience And Your Scale

(Since it’s my first day, I’m shadowing another employee at the cash register, putting in every order she takes from the customer. An hour in, a woman in her 40s and her husband come in. Note our sugar-free items are advertised as “guilt-free.”)

Coworker: “Good afternoon and welcome to [Coffee Shop]! What can we make for you today?”

Customer: “Yes I’d like a guilt-free sugar cookie latte and [frozen coffee] with guilt-free vanilla syrup.”

Coworker: *repeating order for my benefit* “So, that’s a sugar-free sugar cookie latte and frozen coffee with sugar-free vanilla?”

Customer: *frowning* “No, a guilt-free latte and a guilt-free frozen coffee!”

Coworker: “Yes, ma’am, a sugar-free latte and frozen coffee. Will that be all?

Customer: “No! No! No! It’s GUILT-FREE! Turn around and read your menu board! GUILT. FREE.”

(At this point I’m scared and just tell the coworker to use the term so she’ll go away.)

Coworker: “Sorry, that’s a guilt-free latte and a frozen coffee with guilt-free vanilla syrup, yes?”

Customer: “YES! Finally!”

(I ring her up and charge her card. Her husband comes to the counter to place his own order.)

Customer’s husband: “I just want a hot chocolate, young lady.”

Customer, to her husband: “You’re fat! Get it GUILT-free!” *smacks him with her purse*

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