Weeding Out The Bad Guests

| Right | December 15, 2015

(It is about two in the morning when I get a call from one of the rooms.)

Guest: “Excuse me, but I smell WEED! Someone’s smoking!”

Me: “I’m very sorry about that, ma’am. We are a non smoking hotel.”

Guest: *shrilly* “That’s it? Aren’t you going to go and catch the person who’s doing it? It’s illegal here, isn’t it?”

Me: “Yes it is, but it’s two in the morning and there’s no one here but me. I can’t leave the front desk and go about sniffing for who has done it.”

Guest: “Well, I never! This is unacceptable that you would support illegal practices here!”

Me: “We do not and the only thing I can do is apologize and offer to change your room.”

Guest: “I’m not moving. What else can you do? Surely there’s something?”

Me: “Like I said, I cannot figure out who is smoking, and everything will have to be done in the morning when the housekeepers are here so we can find out who is smoking in this non-smoking hotel.”

Guest: “So you can’t do anything about this?!”

Me: “No, I can’t.”

Guest: *begins screaming, and then finally hangs up*

(She called three times after that, ranting and raving, before finally going to sleep, I guess. I don’t smoke, so I don’t know if she was telling the truth or not. I leave a note for the managers about it, and the next day, I arrive for my shift and the manager is there.)

Me: “Did housekeepers ever find out which room was smoking?”

Manager: “Yes. Hers. Turns out her teen son was doing it in his room. She went ballistic at US instead of him… We threw them out and called the police.”

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