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Weathering The Customer Storm

, , , | Right | October 5, 2017

(It is springtime, and it has been raining for a month. At eight am this Saturday morning, the sun comes blazing forth!  The news server has crashed and indexes have to be rebuilt, so it’s down for a while.)

Me: “Thanks for calling [ISP]. How can I help you?”

Customer: “I’ve been trying since six am to get my newsgroups, and nothing is happening!”

Me: “Are you nuts?”

Customer: “What?”

Me: “It’s been raining for weeks. It’s nine am on a Saturday, and it’s warm and sunny out. What are you doing inside?”

Customer: “Holy cow, you’re right!” *click*

Coworker: “How the h*** do you do that?”

Question of the Week

What are some stupid customer moments you’ve experienced?

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