Weathering The Customer Storm
(It is springtime, and it has been raining for a month. At eight am this Saturday morning, the sun comes blazing forth! The news server has crashed and indexes have to be rebuilt, so it’s down for a while.)
Me: “Thanks for calling [ISP]. How can I help you?”
Customer: “I’ve been trying since six am to get my newsgroups, and nothing is happening!”
Me: “Are you nuts?”
Customer: “What?”
Me: “It’s been raining for weeks. It’s nine am on a Saturday, and it’s warm and sunny out. What are you doing inside?”
Customer: “Holy cow, you’re right!” *click*
Coworker: “How the h*** do you do that?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
