Weathering Bad Customers

I am a supervisor at an outdoor botanical garden and have been summoned by my staff who are dealing with a difficult customer. It is a hot summer day in Texas.

Me: “Hi, ma’am, what can I help you with?”

Customer: “I want a refund.”

Me: “Unfortunately, we have a no refund/no exchange policy. May I ask why you want a refund?”

Customer: “I was only in there for a few minutes and it’s hot in there.”

Me: “Ma’am, it’s the same temperature in the garden that it is outside of the garden. Everything is outdoors. The outdoor temperature is out of our control.”

Customer: “So you won’t give me a refund?”

Me: “Unfortunately, I can’t.”

The customer stormed off.