Wearing A Shirt Of Lies

(This is a conversation I had through the customer service chat.)

Client: “I want to return a t-shirt.”

Me: “Sure thing. We accept returns that haven’t been worn and with the receipt. What’s the problem with it?”

Client: “It’s all torn up!”

Me: “I’m sorry to hear that. Did you get the shirt like that from the store?”

Client: “No, but the moment I put it on my son, it tore up.”

Me: “Just like that?”

Client: “Well, he spent just one day with it and now it’s all torn up. It’s low quality.”

Me: “I’m sorry. That’s never happened before. I can do a refund for you. When was this purchased?”

Client: “Just last month.”

Me: “Okay, let me check the code… It says here you bought it in January.”

Client: “Oh, maybe.”

Me: “It’s June.”

Client: “Well, I’m busy and I’m not in the same city as your store. I can’t just go. Can’t you just deposit the money into my account?”

Me: “I’m sorry, we don’t offer that service and you need to bring in the shirt in order to give you a refund.”

Client: “What if you give me a new one?”

Me: “I’m sorry, but considering the timing and the circumstances, I can’t exchange it. I need to talk to the supplier about this.”

Client: “But my son loves that shirt. He never takes it off.”

Me: “…so it wasn’t a one use thing?”

Client: “I said it was, right? So it was. I’ll send a friend to pick up a new shirt.”

Me: “Please don’t. We can’t sell you another shirt since we risk this happening again. I’ll give you a refund, but we can’t sell to you again.”

Client: “Fine. I’ll send for the money.”