We Wish We Could All Quit Bad Customers

, , , , , , | Right | August 5, 2020

I am the bad worker in this case. I work at a bank call center and have recently put in my notice to work elsewhere. My supervisor is also a friend, so she understands my decision.

It is my last day and I receive a call from a very unhappy customer regarding one overdraft fee he received after visiting an ATM and withdrawing money that he did not have. After a while:

Customer: “You know, this level of service you guys have provided is just terrible. I have half a mind to leave this bank.”

Me: “I’m sorry you feel that way, sir, and if you do wish to close your account, I can help you do that.”

Customer: “I mean, how do you live with yourself, charging all those fees to innocent people?”

Me: “You know what? You’re right. I can’t live like this anymore. I quit.”

Customer: “I’m sorry, what?”

Me: “I quit. After I hang up with you, I’m going to my supervisor’s office and telling her that I quit, that I can’t live with myself.”

Customer: *Quietly* “Bulls***.”

Me: “No. I quit. I’m done. I quit. Do you want me to transfer you to a current employee?” 

Customer: “I mean… you’re quitting?”

Me: “Yes, Mr. [Last Name].You’ve shown me the light. I hope you have a really nice life.”

Customer: “Um, okay… well… bye, I guess.”

After I told my supervisor to listen to the recorded call, she laughed so hard she cried. She later told me that the same customer called back to ask for me the next day. When he was told that I quit, he told my former coworker, “Wow. I really did that.”

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