We Will Not Agree To Your Disagree

A customer pays with a $10 bill and is given his change. He then turns around and says:

Customer: “No, I paid with a twenty.”

Cashier: “No, sir. You paid with a ten.”

Customer: “No, it was a twenty.”

The manager is called over and he says:

Manager: “I’ll count the drawer down and if the total is over, I’ll return the change.

The customer agrees, and she counts the drawer: it’s even.

Customer: “No! I disagree with that result. I paid with a twenty.”

I am standing there. I am also a manager and after watching this whole exchange I also offer to count the drawer. I count it aloud, adding up everything in front of him, and once again show him that the reconciliation receipt and the total on the calculator match.

Me: “The drawer is even, sir. You paid with a ten.”

Customer: *Shaking his head.* “Well, I disagree with that.”

Me: “I am sorry you disagree, but the drawer is even so there is nothing else I can do.”

Customer: “You’re wrong! I disagree!”

Me: “Sir, I’m not giving you any money and I’m not going to count the drawer again. The store is busy and we need to reopen this counter.”

Customer: “Look, I disagree, so it has to be wrong!”

Me: “That’s not how the world works, buddy.”

Customer: “Well… it should!”