We Think Maybe They Don’t Know What A Boat Is…
I’m working at the main ticket booth of a local sightseeing cruise company. The booth faces landward with our docks behind it. Guests line up in designated queues in the courtyard to wait for boarding, and we lead them down the ramp and onto the dock. I am finishing a reservation for a guest.
Me: “We’ll begin boarding at 11:45 from that line in the courtyard.”
I point to the line. The guest doesn’t see it.
Guest: “Where?”
Me: “Right there. You’re looking right at it.”
The guest then points at the courtyard.
Guest: “Is that where the boat is going to be?”
Question of the Week
Have you ever served a bad customer who got what they deserved?