We Offer No Plan For That Attitude

When I worked in the electronics section of a major retailer, I was one of the go-to cell phone experts. I was usually patient and kind, even going so far as to set up contracts for burner phones, something we didn’t typically offer to do.

One day, I was called in to help a gentleman find a phone that would meet his needs. However, he started speaking to me with a rude attitude from the moment I said hello. I began asking him basic questions like:

Me: “Do you need minutes or unlimited?”

Me: “Are you looking for a smartphone or a flip phone?”

Each question seemed to make him angrier and angrier. He started insulting me, calling me names, and claiming I didn’t know what I was doing.

At that point, I told him:

Me: “I am done helping you. I wish you good luck in finding what you need.”

Then, I walked away.

Later, my manager came to talk to me, asking:

Manager: “Have you been rude to a customer?”

I explained my side of the story, and to my surprise, she laughed.

Manager: “I already asked the customer to leave. I asked him, “What did you do to upset [My name]? He’s the kindest employee we have.””