We Offer Both Family And Infidelity Plans!
(A man calls in to ask why his phone bill is so high. He is on a 700-minute family plan; his phone used 650 minutes, his son’s phone used 10 minutes, and his wife’s phone used… 720 minutes. I can see the call list on her line, and it seems she’s been calling someone in another state twice each day. I attempt to explain this to him:)
Me: “I’ve found the issue, sir. Your wife’s line used 720 minutes last month, and since you have a 700-minute family plan, that’s why your bill is so high. I can upgrade you to the 1400-minute plan for [price], though that would still put you over your limit for last month.”
Caller: “My wife did not use her phone. You made a mistake.”
Me: “I have the call log here to show all the calls, and there’s one number in Houston, Texas, that comes up twice a day. I can send you the call log, if that helps.”
Caller: “I don’t believe you. The call log doesn’t prove anything. She doesn’t know anyone in Houston. You made a mistake. She never uses her phone.”
Me: “Uh, have you asked your wife about whether she has been using her phone?”
Caller: *to his wife* “Have you been using your phone?”
Caller’s Wife: “No, I haven’t.”
Caller: “She says she hasn’t been using her phone, so it’s your mistake.”
Me: “Uh, okay, well… Let me transfer you to our fraud department so they can figure out who has been using her phone to call Houston twice a day.”
(I hope she is enjoying her new life with her Texan boyfriend.)
This story is part of our Cheaters roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
