We Need One Of These In Every Store, Part 4

(A guy who bought a game comes back wanting a refund. The problem is that the game seal had been broken, the game disc had some nasty scratches on it, and it was thirty days past our return policy window.)

Me: “Hi. How may I help you?”

Customer: “I’ve got this game here that I didn’t fully enjoy. I want a refund.”

Me: “I’m sorry, sir, but the seal has been broken, and the disc is damaged. I can’t give you a refund for this.”

Customer: “You’ve got to be kidding me! I wasn’t informed about that!”

Me: “Sir, if you look right here on your receipt, you’ll see what rights you have. And as you can see, the 30-day return policy has expired, and the game is damaged. I’m sorry, but there’s nothing I can do.”

Customer: “Oh no, don’t try this on me. I know my rights, due to the fact that I’m a lawyer. So you’d better think about your next move, or it could end up bad for you.”

Me: “Hold on a second… are you threatening me?”

Customer: “That depends on how you handle this situation.”

(By this point, there was a large line forming in the store, and the guy standing behind my customer looked pretty pissed off.)

Customer: “So, are you going to give me a refund or not?”

Customer #2: *interrupting* “I’ve had it with this. You told this guy you’re a lawyer, right? And that you’re entitled to a refund, am I correct?”

Customer: “Not that it’s any of your business, but yes, that is correct.”

Customer #2: “Here’s the deal: I know for a fact that you’re wrong. I think everyone in this store knows that you’re wrong, and the reason WHY I know this is because I AM a lawyer. What you’re doing is borderline illegal. So, may I suggest that you leave this store right now?”

Customer: *quietly* “Well…what I was trying to tell him was…um…”

(The customer then quickly left the store.)