We Need No Further Evidence Regarding Her Sanity

I work in a pharmacy and I get a call from an older customer.

Me: “[Pharmacy], how can I help you?”

Customer: “You gave me the wrong pills!”

Me: “I’m sorry to hear that, ma’am; did the bag have your name on it?”

Customer: “It’s my name, but the wrong pills are in the bottle!”

Me: “It’s possible we refilled one of your other prescriptions on fi—”

Customer: “No! The wrong pills are in the bottle!”

Me: “All right, can I have the number on the bottle?”

Customer: “Oh, no, you don’t! I’m not giving that to you.”

Me: “All right, can I have your name, please?”

Customer: “No! I’m on to your tricks!”

Me: “Ma’am, I need to look up your file so I can figure out what the problem is.”

Customer: “No, you don’t! I know your sly ways. You’re just going to change my file so you can cover up your mistake!”

Me: “Ma’am, I don’t have that ability. I’d like to help give you the proper medication. Can you please tell me your name?”

Customer: “No! You’re going to change the names of the medications on my chart to hide your screwup!”

Me: “Well, ma’am, can you come back to the store so I can verify the wrong pills were given?”

Customer: “No! I’m holding onto this bottle! It’s evidence!”

Me: “Ma’am, I can’t change any ‘evidence,’ since you have a printed label on the bottle. Can you tell me the name of the medication?”

Customer: “No! Do you think I’m stupid? I’m not telling you anything!”

Me: *Sigh* “Okay, ma’am, if you won’t let me see your file or the pills, and you won’t bring it back, then what would you like me to do?”

Customer: “I want you to know that you’re a horrible pharmacy. And you are a terrible person!”

Me: “Excuse me? I’m trying to help—”

Customer: “No, you are an awful person! You don’t deserve to be in business, trying to poison me with the wrong pills!”

Me: “Well, can you describe them to me? Are they white? Oval?”

Customer: “I’m not telling! You are a bad person!”

Me: “Ma’am, I would really like to help you, if you could give me some informati—”

Customer: “No, you don’t! Shame on you for trying to kill me and then hiding the evidence!”

She hung up.