We Need A Real Patrol Out Here!
Our big box store often hosts a Halloween event where different stations are set up around the store and kids can come and trick-or-treat inside. It is always really popular, and we love to see all the kids in costumes.
One year, we have a Paw Patrol theme for some of the things we hand out. At one point, a woman stops me.
Customer: “When does Paw Patrol arrive?”
Me: “Oh, that’s just the theme this year. We aren’t going to have any of the characters here to meet the kids.”
She leaves, but later on, I do see a mascot character interacting with guests. I feel bad because I genuinely didn’t know but am curious as to who got stuck having to be in the costume. I end up asking my friend who was assigned to a table in the back if she knew who it was.
Coworker: “I honestly have no idea. I didn’t know we were going to have a meet and greet. Go see if you can find out; now I’m curious, too.”
I end up finding the store manager and asking him.
Manager: “I honestly have no idea who that is.”
Me: “What?! What do you mean?! So that’s just some random person?!”
Manager: “Yeah. One of the parents showed up in costume with their kid and ended up just taking pictures and meeting all the kids. If they hadn’t arrived with a kid, I probably would have kicked them out.”
Me: “We can agree it’s a little weird, right?”
Manager: “Oh, no, it’s totally weird.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.