We Live In The Disinformation Age

, , | Right | January 8, 2021

Me: “Thank you for calling [Company]! How can I help you?”

Customer: “I would like to make a payment on my [service].”

Me: “Okay. Can I get your name and phone number?”

She gives me her information, and I cannot find her information in our system.

Customer: “Well, I did change my number sometime back.”

Me: “Okay, I can search for your old number.”

Customer: “I don’t remember it.”

We search by every method I can think of: her name, her city and state, the phone number she says she usually calls to pay for her [service], etc. I cannot find anything in our system. She mentions that someone else usually manages this service for her, but I cannot find anything under that person’s information, either.

Customer: “Well, I guess I’ll call the person who manages it for me and I’ll call back another day.”

I later searched for the phone number she had given me and found that she had given me the number for her hairdresser. This situation is far from unique. Please, keep your info written down somewhere!

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