We Know When You Don’t Know

, , , , | Right | July 23, 2020

I’m training a new person. We only schedule current clients but try to help other people that accidentally get to us the best we can.

Me: “Thank you for calling [Company]. How can I help you?”

Customer: “I want to know your pricing on general pest control.”

Me: “Well, I’m not familiar with our pricing, but if I can take your name and number, I can have an inspector give you a call as soon as they are in.”

Customer: *Scoffs* “No, thank you, I think I will deal with people who know what they are doing.” *Hangs up*

Me: *After turning to trainee* “Funny thing about that, the only way people can get to us is by selecting the option that they are a current customer, which he clearly wasn’t. So, the person who wants to only deal with people who knows what they are doing… doesn’t know what he’s doing.”

Trainee: “So we dodged a bullet there?”

Me: “Oh, yeah! Moving on…” 

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