We Just Report The News
(Our newspaper always gets strange calls. After one story I wrote about first aid training at the Red Cross, I get the following call from a reader…)
Me: “Hello, [newspaper]. How may I help you?”
Reader: “Yeah, I’m here at the Red Cross.”
Me: “… okay?”
Reader: “They just told me the first aid class you wrote about is full.”
Me: “Oh, okay.”
Reader: *silence*
Me: “Sir? What’s the problem?”
Reader: “Well, I have a friend who really needs to get into this class, but they said it’s full!”
Me: “I’m so sorry, sir.”
Reader: “Well?”
Me: “I’m sorry?”
Reader: “Well, what are you going to do about it? Can’t you tell them to add a seat to the class?”
Me: “Umm, no, sir. I’m just a reporter. I can’t tell the Red Cross what to do. I’m sorry your friend can’t get in the class in time.”
Reader: “Well, what is he supposed to do? He needs the training now!”
Me: “Well, I believe the hospital teaches a first aid class.”
Reader: “They do? Can you call them for me?”
Me: “No, sir, I’m afraid I have a tight deadline today. I can’t take the time to look into that. Maybe you could call your friend and tell him?”
Reader: *sarcastically* “Yeah, whatever. Thanks for your help.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.