We Just Opened Our R’lyeh Branch!
An older lady walks up to me to ask:
Customer: “How do I get downstairs?”
Me: “Downstairs?”
Customer: “Yes, I need to find the exit.”
Me: “The exit is on the other side of the store, ma’am, on this floor… our only floor.”
Customer: “No, I came in downstairs.”
Me: “We don’t have a downstairs, ma’am. Our store is only on this floor.”
Customer: “I know I came in and went upstairs. Why aren’t you showing me the stairs?”
Me: “Would you like me to show you the exit, ma’am?”
Customer: *Angrily.* “Yes!”
I walk her over to the exit and point it out to her.
Customer: *After staring at it for a few seconds and still angrily.* “You moved the store around while I shopped!”
A couple of weeks later my manager finds me and tells me she wrote in to corporate and complained that the staff didn’t know how to get around their own store. Corporate in turn wrote to my manager to suggest we should try harder in looking after our customers.
My manager wrote back stating this would only be possible if Corporate chose to inform the workers when they built “Non-Euclidian Geometry” departments to their stores, as if “the customer is always right” then that is the only explanation for what happened. Corporate chose not to respond…
