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We Just Dialed A Bunch Of Numbers And Got Really Lucky

, , | Right | July 14, 2021

Whenever a patient checks in to an appointment, we always confirm basic information with them, including their phone number. Inevitably, a variation of the following conversation will take place when the patient checks out. This happens way, way too many times.

Me: “We will call you to arrange your next appointment.”

Patient: “Oh, what phone number do you have on file there?” 

Me: *Thinking* “You mean the phone number we just confirmed with you at check-in?”