We Just Dialed A Bunch Of Numbers And Got Really Lucky

Whenever a patient checks in to an appointment, we always confirm basic information with them, including their phone number. Inevitably, a variation of the following conversation will take place when the patient checks out. This happens way, way too many times.

Me: “We will call you to arrange your next appointment.”

Patient: “Oh, what phone number do you have on file there?” 

Me: *Thinking* “You mean the phone number we just confirmed with you at check-in?”