We Have No Loyalty To Your Stupidity

(We have a lot of customers who just give their first and last name to make a reservation for our hotel. As such, we cannot tell if they are part of our loyalty club. Members of our club get a free cookie.)

Guest: “Hey! I didn’t get my free cookie!”

Me: “Are you a member of our loyalty—”

Guest: *scoffs* “I sure am! Member number [number].”

Me: “Let me check the computer.” *checks* “Sir, when you made the reservation, you only gave your name and not your number.”

Guest: “So?”

Me: “Well, we have no way of knowing whether you are a loyalty club member if you don’t provide your club member number. So—”

Guest: “Well, that’s not my problem. They should’ve asked me when I checked in.”

Me: *resigned* “Yes… they should’ve.”

(Later, I spoke with the person who had checked him in. She said that he interrupted with an, “Okay, thanks,” snatched his keys, and hustled off when she’d asked.)

This story is part of the dessert day roundup!

Read the next dessert day roundup story!

Read the dessert day roundup!