We Have Confirmation
(Our credit card machine went down, and we start to make signs for the doors alerting the customers to this. Before the signs get up, I have to ring up a customer’s order.)
Me: “The total is [total]. I’m sorry; our credit card machine is down.”
Customer: “Well, I don’t see any signs!”
Me: “The machine just broke five minutes ago while you were still in line. I was just telling my coworker to make signs a moment ago…”
Customer: “I don’t have enough cash. How about debit?”
Me: “Well, debit would use the same machine as the credit cards, but either way our store does not accept debit. Just cash today.”
Customer: “How about a check?”
Me: “Sorry, no personal checks. Just cash today.”
Customer: *getting upset now* “Well, what do you expect me to do?”
Me: “The last customer went next door to use the ATM to get cash.”
Customer: “You’re being extremely rude, you know!”
Me: “Ma’am, I’m just trying to explain to you that the credit card machine is down.”
Customer: “Well, I don’t listen!”
Me: “…”
Question of the Week
Tell us your most amazing work-related story!