We Have A Literary Surcharge

I work in construction. One of our crews was installing some insulation on piping when I got an angry call from our client.

Client: “What are you guys doing? They’re out here putting fiberglass insulation on the pipe!”

Me: “Yeah, that’s what we had talked about and planned for—”

Client: “I told you no fiberglass is allowed out here!”

Me: “I’m really sorry, I do not remember that at all. I thought we were planning on using fiberglass. It’s on the quote I sent you.”

Client: “WELL… YOU NEED TO ADJUST YOUR BUSINESS TO ACCOUNT FOR PEOPLE WHO DON’T READ THE QUOTES!”