We Have A Feeling There Was No ID… Or Grandmother

, , , , | Right | September 4, 2020

I am a supervisor at a large supercenter that sells groceries and general merchandise. A new cashier calls me over to her register to help her. She has a woman who is trying to use a check but doesn’t have proper identification. The register will randomly ask to key in the ID number before the check can be processed. There is no way around it.

Me: “Ma’am, I’m sorry, but without showing us your ID, we cannot process your check.”

Customer: “Why? I come here all the time and I never have to show an ID!”

Me: “The registers will randomly ask for an identification number. It is a type of security feature. Unfortunately, there is no way around it. I’m sorry about that.”

Customer: *Getting slightly aggravated* “Well, I don’t have my ID because I lost my wallet in here a while back and you guys haven’t found it yet! So, what are you going to do for me?”

I’m slightly taken aback because she is acting like it is our responsibility to find her wallet in a huge store that gets literally hundreds of customers a day.

Me: *Calmly* “Well, there isn’t anything I can do. Do you have another form of payment?”

Customer: “No. This is my grandmother’s check. She’s waiting in the car. She’s an older lady and that’s why I’m doing her shopping.”

Me: “Well, if it isn’t your check, I need your grandmother here to process it. And I’ll need her ID.”

Customer: “Fine! I’ll go get her!”

She never did come back with her grandmother.

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