We Can’t Recall Ever Hearing Anything So Stupid!
A little while ago, we came across a news item: our kids’ favourite store-brand breakfast item had been recalled due to possible listeriosis. We checked our freezer, and sure enough, we had two boxes within the affected expiry dates: one opened and one not.
My husband called the store where we bought them. They said to bring them in and go to any cash register, as all cashiers had been trained on product recalls. So, he took them in. But, of course, when he got there, the cashier had no idea what he was talking about, even after he showed them the news story about the recall. So, the cashier called their manager.
Manager: “Why do you want a refund?”
Husband: “Because the product has been recalled due to the possibility of listeriosis.”
Manager: “But this box is opened.”
Husband: “Yes. This news story is from this morning. We didn’t know about the recall when we opened the box.”
Manager: “I can’t give you a full refund for a partially eaten product.”
Husband: “It’s been recalled. It’s not safe to eat. Your company is quoted in this news article saying we can bring it back for a full refund.”
Manager: “But you’ve already eaten some of it. Did you get sick?”
Husband: “Not yet…”
In the end, they did refund my husband, but both the cashier and manager clearly thought my husband was trying to scam them somehow. I have no idea how they didn’t know about a product recall that had already hit the national news… or about food recalls in general.
