We Can’t Do The Fandango

, , , | Right | January 4, 2019

(Since many people use Fandango for their ticketing needs, we keep a copy of the Fandango support number at the box office to give to guests who need assistance with the site; since it is a different corporate entity, we have absolutely no control over Fandango and cannot do much to help people having problems with the site. The following conversation is one I had recently over the phone.)

Me: “Thank you for calling [Theater]. How can I help you?”

Customer: “I ordered two tickets on Fandango, but I ordered them for the wrong theater. I need you to change them for me.”

Me: “I’m sorry to hear that. If you have a pen and paper ready, I can give you Fandango’s ticketing support hotline and they should be able to sort that out for you.”

Customer: “No. I just want you to fix it. I just spent like $30 on tickets. I need you to change them to your location on Fandango, or give me my money back now.”

Me: “Unfortunately, Fandango is a third party in this matter, so I really have no control over the situation. If you’d like, I can give you the ticketing support hotline for them, though, and they should be able to fix it.”

Customer: *getting aggressive* “How f****** hard can it be for you to do what I’m asking? Refund my Fandango or change the tickets. Now.”

Me: “I understand, ma’am, but as I said, because Fandango is a third party, I have no control over the matter.”

Customer: “Well, isn’t that f****** convenient for you? What am I supposed to do? I’m down thirty dollars!”

Me: “Well, as I suggested, I can give you their ticketing support number, and they should be able to fix it for you.”

Customer: “So, you want me to call another number?”

Me: “Yes, unfortunately, that’s the only solution I can offer at this point.”

Customer: “Well, it’s not worth my time!” *click*

(Too many people don’t understand that services like Fandango are not operated by the theaters. And sadly… even more don’t seem to understand that Fandango gift cards are only for use online. Nothing like having a dude almost punch you in the face in front of his screaming children because he thought he could pay for his $40 concession purchase with a Fandango card, but that’s a story for another time.)

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