We Can’t Believe They Thought That Would Work, Part 3
Customer: “I need my money back!”
Me: “Are you returning an item?”
Customer: “I bought a bunch of toys here a few days ago, and they were stolen in the parking lot!”
Me: “Why did you wait a few days to come in and report it?”
Customer: “I only just realized!”
Me: “Do you have your receipt?”
Customer: “That was stolen, too!”
Me: “When did you purchase the toys?”
She gives me a date, but I can’t find the transaction. Luckily, my manager remembers her and quietly tells me the correct time and date she was here. (He remembers because she purchased a rather expensive Lego set.)
I find the purchase time and date, which my manager makes a note of, telling me to stall her.
Me: “Ma’am, actually you made the purchase on [correct time and date].”
Customer: “Oh… yeah… maybe that was it.”
I take some time trying to itemize each item, making her believe I am totaling her big fat return. My manager comes strolling back with a smile on his face.
Manager: “Ma’am, I have just checked the security cameras from the parking lot, and it shows you forgetting the toys in the shopping cart and driving away.”
Customer: “They were stolen!”
Manager: “They were stolen only after you essentially abandoned them in the parking lot. I’m afraid that once you take them out of the store, they are your responsibility. We won’t be able to process any returns for you.”
Customer: “But they were stolen in your parking lot! Those toys were important!”
Manager: “If they were so important, why did you leave them behind in the parking lot?”
The customer looks like she’s about to scream, but instead, she angrily heads for the exit, finding new ways to blame us for her carelessness.
Manager: *To me* “Sorry, not sorry. The camera doesn’t lie.”
Related:
We Can’t Believe They Thought That Would Work, Part 2
We Can’t Believe They Thought That Would Work
