We Can Think Of Two More Letters For This Customer: F, And U!
A customer’s card has been declined, and instead of using another card or checking with the bank, the customer has decided it’s my fault.
Customer: “You’re doing something wrong because I know I have money in there! Stop f****** around!”
Me: “Sir, please don’t use that language. If the card is declined, then that’s between your bank and you. Nothing I can do can change that.”
Customer: “Then get your manager, as I know you’re the one doing this!”
I happily call my manager over.
Customer: *To my manager.* “You need to hire better cashiers! I have money on this card, and this idiot keeps declining it!”
Manager: “That’s… not something that any cashier can do, sir. If it’s declined, then that’s up to your bank.”
Customer: “Get me a more competent cashier to run my card!”
Manager: “[My Name] is the most competent cashier in the store.”
Customer: “Incompetent, you mean! You’re two letters short of reality.”
Manager: “And you’re two letters short of an asset, of which [My Name] is to this store. You are just a liability, so please find another way to pay for your stuff, or leave.”
What a difference having an awesome manager makes to a workplace!
