We Can Give The Power Or Take It Away

, , , , | Legal | May 26, 2019

I work in a law office. A client of one of the partners of the firm emailed and asked for a copy of his mother’s Power of Attorney. This should be a really simple process. I emailed him back that all he needed to do was send us a copy of his ID to confirm his identity and we either needed to talk to his mother or have some kind of evidence that she had lost capacity.

Apparently, this was too much work for him. He proceeded to send eight increasingly angry emails and several phone calls demanding the POA without giving us the required information, saying he was too busy to waste his time on “unnecessary work.”

I kept telling him that it was not even our rule, but a requirement from the Law Society. Eventually, he sent a copy of his ID but insisted that “he didn’t want to bother his mother with something so trivial.”

By now his behavior was more than a little suspicious, so I sent him a last email telling him that because he had been impolite and uncooperative, I would not deal with him and he would have to speak to the managing partner.

It would probably take at least a week before the managing partner would have time in his schedule to deal with this guy, and when he did, I knew he wouldn’t be nearly as nice as I had been.

Basically, this guy could have taken five minutes to give us the required information and had the POA by the next day but now, if he kept going the way he had been, he wouldn’t get the POA for weeks.

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