We Can Confirm You Will Eventually Get It

, , , | Right | March 26, 2020

(Unfortunately, I’m the customer in this one. I’ve just received word from [Major Airliner] that my return flight has been cancelled and I need to reschedule a new one. Our schedule is a little tight so I’m already flustered, plus I was on hold for an hour before speaking with someone.)

Phone Rep: “How may I help you?”

Me: “Hi, yeah, one of my return flights was cancelled and I need to schedule a new one.”

Phone Rep: “Can I please get your confirmation code?”

Me: *gives it*

Phone Rep: “Okay. Charlie, Oscar, Mary—”

Me: *snaps* “NO. I’m sorry, but you didn’t get the code right or something. None of those are names of people on my flight! I’m [My Name], and the only other person is [Friend]!”

Phone Rep: “I’m sorry, ma’am. So, your confirmation code is C as in Charlie, O as in Oscar, M as in Mary…”

Me: “Oh, my God, I am so sorry.”

Phone Rep: “Thank you for waiting on hold so long, ma’am.”

(Thankfully, we finished up the call without any more outbursts from me. I still somehow ended up with an upgrade on the return flight.)

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