We Apologize For The Convenience

, | Right | January 2, 2015

(It is Thanksgiving Day. I am calling a customer who left a message that he wants to ‘complain.’)

Customer: “I pay for a 24/7, 365-day contract and you’re closed just because it’s a holiday.”

Me: “Actually, we’re not closed. In fact, you and I are talking on the phone, right now.”

Customer: “I think I should get a credit or something free because you’re not open.”

Me: “Except that we ARE OPEN.”

Customer: “Well, I’ve wasted my time calling if you’re open because you’re supposed to be closed. How are you going to compensate me?”

Me: “Just to make sure I understand: You’re calling on a day that you think we’re closed, in order to complain that we’re closed in an attempt to get something for free, but when you realized that we’re open, the exact thing you wanted, you’d like to complain and get something for free because you wasted your time calling to complain about something that didn’t happen?”

Customer: “YES!”

Me: “Was there a technical problem that you needed help with in the first place?”

Customer: “No! I only called to complain.”

Me: *bangs head on desk*

Customer: “Well, I think I at least deserve an apology!”

Me: “I’m, uh… very sorry that we could not inconvenience you today.”


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