Way Off Course
College & University | Learning
| July 24, 2014
(I manage the switchboard at the university.)
Me: “Good morning, switchboard. How can I help?”
Caller: “Hi. Can I speak to someone about graduation robes, please? I’m trying online but it’s asking me for the name of my course. I don’t know what it’s called.”
Me: “…”
(I am still confused as to how someone can not know the name of a course they’ve been doing for three years.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
