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Water You Doing With Your Water?!

, , , | Right | CREDIT: butterthenugget | August 8, 2021

Caller: “Hi, I was just calling in to see why my bill went up.”

Me: “It looks like your usage increased last year. We are seeing this a lot because of everything going on at the moment. Did you start working from home?”

Caller: “No, we weren’t working; we were just sitting in the garden.”

Me: “We have here that there are two children at the property. Were they home from school?”

Caller: “Well, yeah, but they weren’t showering all the time.”

Me: “But they were home a lot more than normal.”

Caller: “Yeah, but they weren’t using water.”

I got the customer to do a leak test because, apparently, nobody in the house was allowed to use the water except for a weekly shower, according to the caller and many others I have spoken to over the last year.

Yes, water can be expensive, and it’s a pain that we have to pay for something that is so basic for our survival, but it is clean and delivered straight to our houses which is better than a lot of people get.

Question of the Week

Tell us about a customer that lied or scammed to get what they wanted.

I have a story to share!