Waste Lots, Want Not
(This conversation takes place about ten minutes before closing time.)
Customer: “Why are half the bowls empty? I paid my money; I want them to be full!”
Me: “I’m sorry, ma’am but there are some salads that can’t be kept overnight for health reasons so we discard them at the end of service. As we close in ten minutes, we run them as low as possible to reduce wastage.”
Customer: “That’s not good enough.”
Me: “I’m sorry you feel that way, ma’am. If you could let me know which salads in particular you would like to try, I can replace them for you.”
Customer: “No. I want you to fill everything. I should be able to pick which ones I want to eat.”
Me: “Just to be clear, you want me to completely fill half the bar so you can have a few servings, even though it’s all going to be thrown out in ten minutes?”
Customer: “Yes.”
Me: *speechless*
Question of the Week
Have you ever served a bad customer who got what they deserved?
