Customer: “There was a book on this table two months ago. It was black and said ‘FBI’ in red on the cover.”
Me: “Yes, I know that one.”
(I grab a copy of “Secrets of the FBI” and hand it to her.)
Customer: “No, not this one.”
Me: “Really? Because that’s the only book in the store that’s black and says ‘FBI’ in red on the cover. Also, it was featured on this table two months ago.
Customer: No, it was a different one.
(I pull up the list of books from that table two months ago.)
Me: That was the only book about the FBI on that table two months ago.
Customer: NO, it was a DIFFERENT ONE. You’re not LISTENING.
(Customer storms off, complains to a different employee about me not finding the correct book.)
Coworker: “I think I remember that book, wasn’t it ‘Secrets of the FBI’?”
Customer: “NO! NO! NO! GOD!”
(Five minutes later, while she’s leaving the store.)
Customer: “THIS IS WHY PEOPLE SHOP ON AMAZON!”
(About an hour later, we get a phone call from someone who sounds suspiciously like this woman.)
Customer: “Yes, can I reserve a copy of the book ‘Secrets of the FBI’?”