Wasn’t So Secret After All

| Chicago, IL, USA | Books & Reading

Customer: “There was a book on this table two months ago. It was black and said ‘FBI’ in red on the cover.”

Me: “Yes, I know that one.”

(I grab a copy of “Secrets of the FBI” and hand it to her.)

Customer: “No, not this one.”

Me: “Really? Because that’s the only book in the store that’s black and says ‘FBI’ in red on the cover. Also, it was featured on this table two months ago.

Customer: No, it was a different one.

(I pull up the list of books from that table two months ago.)

Me: That was the only book about the FBI on that table two months ago.

Customer: NO, it was a DIFFERENT ONE. You’re not LISTENING.

(Customer storms off, complains to a different employee about me not finding the correct book.)

Coworker: “I think I remember that book, wasn’t it ‘Secrets of the FBI’?”

Customer: “NO! NO! NO! GOD!”

(Five minutes later, while she’s leaving the store.)

Customer: “THIS IS WHY PEOPLE SHOP ON AMAZON!”

(About an hour later, we get a phone call from someone who sounds suspiciously like this woman.)

Customer: “Yes, can I reserve a copy of the book ‘Secrets of the FBI’?”

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