Wasn’t Going To Tell You For A Few Generations

| Working | August 31, 2016

(I use an old, un-hackable mobile phone and buy prepaid air-time to avoid billing hassles. When the service provider changes hands I go to their center to see about a package deal. I decide to stay with prepaid air-time but the supervisor has to open a station to make the charge. While waiting for the program to come up she ignores me and starts lecturing the sales rep, waving my credit card around in her hand.)

Me: *uncomfortable* “Could you make the charge in the meantime, please?”

Supervisor: *to me* “The program hasn’t come up yet.”

(Finally the charge is made and I wait to get notice on my mobile. No message, and no service either. The supervisor has disappeared.)

Me: “No message has come in!”

Clerk #1: “Oh, you have to turn it off and then on again before it shows.”

(I do so three times but nothing happens. I go in search of the supervisor.)

Clerk #2: “You can’t come back here; she’s on her break!”

(I sit down to wait, fuming a little. After several minutes one of the clerks looks over at me.)

Clerk: “Oh! There’s no ‘second generation’ reception here. You’ll have to take it outside for it to work!”

Me: “And you couldn’t have told me this ten minutes ago?!”

(The phone worked and still works well outside – which is more than the staff were doing inside!)

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