Wasn’t Banking On Those Questions

, , , | Right | March 26, 2020

(I work at a call center conducting surveys. One particular survey is a banking survey that mentions a few specific banks in some questions. I have a man who starts it with me one day.)

Me: “Is there a [Bank] close enough to your business?”

Caller: “Don’t mention that bank to me. They stole from me and I hate them. If you bring them up again, I will hang up.”

Me: “I’m sorry, sir, but I have to read the questions. These calls can be monitored for quality control, so I have to read everything word for word.”

Caller: “Well, then, just skip those questions.”

Me: “Again, sir, I’m not allowed to skip questions. In fact, my computer does not allow me to.”

(He grumbles and lets me continue. A few questions later, the bank is mentioned again and I know it will not be good.)

Me: “How favorably do you feel towards [Bank]? Somewhat fav—”

Caller: “I TOLD YOU NOT TO MENTION THAT BANK AGAIN! YOU SAID IT WOULDN’T COME UP AGAIN! YOU LIED!” *click*

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