Wasn’t Banking On Banking

| Right | February 12, 2015

(Our credit service involves payment through a bank rather than to ourselves. Being a business, we put this on our website and on the front and back of customer’s monthly statements.)

Customer: “I need to make a payment.”

Me: “Okay, well, we can’t take it over the phone; it has to done through a bank.”

Customer: “Really?”

Me: “That’s what it says on the statement you have there.”

Customer: “I can’t believe it in this day and age!”

Me: “It’s because our accounts are based overseas, so the banks handle the currency difference.”

Customer: “How do I do that then? I don’t understand!”

Me: “The full instructions are on your statement. It’s just like paying us but paying your bank instead.”

Customer: “So what do I do?”

Me: “Just phone your bank.”

Customer: “It’s so inconvenient!”

Me: “I assure you it’s not. It’s the same as what you were about to try with me, but with your bank instead.”

Customer: “Well, they don’t operate 24 hours a day.”

Me: “And neither do we.”

Customer: *click*

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