Wasn’t Banking On Banking
(Our credit service involves payment through a bank rather than to ourselves. Being a business, we put this on our website and on the front and back of customer’s monthly statements.)
Customer: “I need to make a payment.”
Me: “Okay, well, we can’t take it over the phone; it has to done through a bank.”
Customer: “Really?”
Me: “That’s what it says on the statement you have there.”
Customer: “I can’t believe it in this day and age!”
Me: “It’s because our accounts are based overseas, so the banks handle the currency difference.”
Customer: “How do I do that then? I don’t understand!”
Me: “The full instructions are on your statement. It’s just like paying us but paying your bank instead.”
Customer: “So what do I do?”
Me: “Just phone your bank.”
Customer: “It’s so inconvenient!”
Me: “I assure you it’s not. It’s the same as what you were about to try with me, but with your bank instead.”
Customer: “Well, they don’t operate 24 hours a day.”
Me: “And neither do we.”
Customer: *click*
Question of the Week
Have you ever served a bad customer who got what they deserved?
