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Washing Yourself Of This Customer

, , | Right | August 19, 2017

(I am 20, but have been working at my appliance store since I was 16, so am pretty knowledgeable on the products. An elderly lady calls enquiring about a new washing machine. I talk her through all the various machines which I think suit her needs, going over spin speeds, load sizes, special programmes, etc. She agrees on a model and I arrange a delivery and take payment. The day of delivery arrives and I get a call from the lady, who is furious! She is ranting about what kind of idiots do we employ and suchlike. She calms down enough that I can get a word in and ask her what’s wrong.)

Customer: “The idiot who I spoke to sold me a laundry machine! I wanted A WASHING MACHINE!”

Me: “The model we delivered you is a washing machine, ma’am.”

Customer: “Well, it’s the wrong kind. I wanted a DISH WASHING MACHINE!”

Me: “…let me get the boss.”

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