Was This Their First Call, Or What?
This story was related to me by an American friend who was living in an Eastern European country in the early 1990s.
He had received a notice (and heard from various coworkers) that the telephone system was being revamped and that everyone would be getting a new phone number as a result. One day, his phone rang.
Friend: “Hello.”
Representative: “Hi, I’m calling from [Telephone Company].”
Friend: “Yes?”
Representative: “We wanted to let you know that you have a new phone number!”
Friend: “Okay! What’s my new number?”
Representative: “Um, I don’t know.”
Friend: “You don’t know?”
Representative: “I don’t have that information.”
Friend: “Well, how did you call me? What number did you dial?”
Representative: “I’ll have to call you back.” *Click*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.