Was On A Dozen Margarita’s When Ordering

| Right | January 4, 2016

(I work for a company that imports and sells dinnerware to retail establishments. I am taking an order over the phone:)

Customer: “…and I’d like a dozen of these handmade margarita glasses.”

Me: “Okay. One dozen. So that you’re aware, these are hand-blown glasses and as such will have variations in color, size, and shape. Is that okay?”

Customer: “Yes, it says that in my catalog. The variations make it interesting!”

(A few weeks later I take another call from the same customer. I’m sure you can guess…)

Customer: “I need a return on these defective margarita glasses you sold me! They’re all different sizes! None of them match! They’re all different!”

Me: “Yes, ma’am, I told you they were hand-blown and would not match. You said that was okay.”

Customer: “Well that’s just false advertising! You should tell people they’re not going to match!”

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