Was Medicare-less About Getting That Card
I overheard this exchange while waiting in line at the pharmacy.
Pharm Tech: “Sir, we weren’t able to fill this as we don’t have your current insurance on file.”
Customer: “It’s Medicare. I have Medicare.”
Pharm Tech: “We need to see your insurance card to be able to fill this. We don’t have anything from you or them about this.”
Customer: “I don’t have a card. But I’m on Medicare. I should automatically be on it.”
Pharm Tech: “Sir, you need to contact them. If you don’t have a card or statement from them, we have no way of knowing anything about your policy and we cannot fill this without insurance.”
Customer: “But it’s automatic. I don’t need a card!”
He continued to complain as he walked away, saying he didn’t need any proof because it should be “automatic.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
