Wants Post Christmas Prices Pre Christmas

, , , , , | Right | December 25, 2018

(My first job is at a greeting card store famous, in part, for its yearly Christmas ornament collection. Not all the ornaments are expensive — the cheapest ones are about $10 at the time — but some of the larger, more elaborate ones or special editions can certainly get up there in price. One year at Christmas time, a man comes up to my register with several items, including two moderately-priced ornaments. After I ring his items up and I give him his total, he gets a sour look on his face.)

Customer: “Why is it so much?”

(I go back through his several items with him by price, including the ornaments.)

Me: “…and the ornaments for [price] and [price].”

Customer: “Don’t you have some kind of sale on them?”

Me: “I’m sorry, no. The ornaments don’t go on sale until after the holidays. Their prices are set for the season.”

Customer: “This is bulls***. They weren’t this much last year.”

(I’m unsure what he wants me to say; I can’t change the price.)

Me: “Well, the prices can change from year to year. Do you want me to take them off?”

Customer: “No. I’ll get them.” *takes his debit card out* “This is bulls***.”

(I ring him through in silence and he leaves. My assistant manager, having seen the tension from across the store, asks me about it. I relay the story and she tells me to shrug it off; he’s wrong, and he’s gone now. Hardly an hour later, the same customer comes back into the store and waits in line. Wouldn’t you know it, he comes to my register again. He takes the ornaments out of his bag and sets them on the counter.)

Customer: “I want to return these. I found them for a lower price somewhere else.”

Me: “Sure.”

(I process the transaction, and he leaves. My assistant manager comes up to me again and asks what happened.)

Me: “He returned them. Said he found them cheaper somewhere else.”

Assistant Manager: “Well, that’s interesting, because nobody else is licensed to sell them, and the company sets the price.”

(She walked away laughing. Guess he thought he’d one-upped us by thinking we’d missed out on a sale. I wish customers like him realized we really couldn’t care less, and certainly don’t take it personally, if they return things!)

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