Wanted A Pre-emptive Discount

, , , | Right | May 26, 2020

It is my last five minutes before I get to go home. I am cashiering.

Me: “Sir, I can take you over on lane seven.”

Customer: “Thanks.”

I go through the transaction just fine and, other than small talk, we don’t really talk.

Me: “All right, sir, you’re all set. Have a great day!” 

I hand him his things.

Customer: “This is actually supposed to be 20% off.”

He is pointing to the small kitchen appliance.

Me: “…”

At this point, there is nothing I can do. If he had told me in the transaction and shown me proof of the deal, I would’ve been able to do it.

Me: “I’m sorry, sir, but there is nothing I can do to give you the discount now.”

Customer: *Irate* “Well, then, return it and give me my d*** discount! And do your job!”

Me: “I’m sorry, sir, but I haven’t been trained to do returns. And even if I knew how to do returns, it would be against policy to do it at a register, so you will need to go to customer service.”

The customer just gives me a look, squinting at my name tag.

Customer: “You know what… F*** you, [My Name].”

He grabbed his things and left.

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