We Only Want A Pizza Pasta

, , , , | Working | May 7, 2018

(One evening, I’m craving some carbonara, so I call my local Italian restaurant intending to go and pick some up.)

Worker: “Hi, thank you for calling [Restaurant]. How can I help you?”

Me: “Hi, I would like one large carbonara for pickup, thanks.”

Worker: “I’m sorry, but we are only doing pizza for pickup and delivery.”

Me: “But you have carbonara on your menu. I will pick it up; I’m not asking for delivery.”

Worker: “Sorry, ma’am, we only take out-of-house orders for pizzas, not pasta. Today we have a special: one large pizza for $15.99 pickup. Normally it’s $18.”

Me: *thinking, “What is wrong with these people?”* “No, I’m not interested in pizza; I want carbonara. Are you out?”

Worker: “No, ma’am. We can serve you pasta if you dine-in, but we can’t take out-of house orders for anything except pizza, as pizzas that aren’t picked up can be sold by the slice, but pasta has to be thrown out.”

Me: “But I’ll come and pick it up. I’m only five minutes away. I’m not asking for it to be delivered to my door. It’s on your menu, so I want you to have it ready for me to pick up. I don’t see why you can’t do this. Could I maybe talk to your manager?”

Worker: “Sure, ma’am, but he’ll tell you the same thing.” *transfers me*

Manager: “Hello, ma’am, I’m sorry to hear you’re disappointed. My colleague has already explained everything to me. Unfortunately, I must reiterate that our policy for out-of-house is pizza only. Is there anything else I can help you with?”

Me:” No, I don’t get why you won’t just make something already on your menu that I can pick up very quickly. If it’s on your menu, you should make it. You’ve just lost my business.” *click*

(I walked down, anyway, thinking I could ask again in person so they knew they weren’t being ripped off. The kicker? I saw someone walk out with a box of pasta in their hands. I have not been back since!)

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