Walking Fall
(I am cashiering. This happens a lot.)
Me: “Thank you, and I’ll need to see your state issued identification, please.”
Customer: “What’s that?”
Me: “Your ID. Typically your driver’s license, permit, or identification offered by the state. If you’re from the reservation, they also offer identification cards that are acceptable.”
Customer: “I didn’t bring it.”
Me: “Then I can’t process your transaction. I can hold it until you do bring your ID and… you’re walking away. I guess I’ll put this away. Thanks.”
(Alternately, it ends with them swearing at me, then going to get their spouse to have them handle the transaction for them. I always draw comparison to a spoiled child getting their parent in those situations.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
