Walker Me Through It

| Right | August 8, 2016

Me: “Thank you for calling [Medical Supply]. My name is [My Name]; how can I help you?”

Customer: “Is this the medical supply store?”

Me: “Yes, it is! What can I help you with today?”

Customer: “Do you sell medical supplies?”

Me: “Yes, we do. We have wheelchairs, hospital beds, walkers, and more. Is there anything in particular you were looking for?”

Customer: “I’ve seen other people using them. It is a metal frame that people use to walk around if they are unstable.”

Me: “That would be a walker. We do have those here, with or without seats.” *I explain the difference* “Would you like to come in and have a look at them?”

Customer: “No, no. You don’t know what it is and you sound too young. I’ll try somewhere else.”

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